Privacy Policy

Last Updated: July 16, 2026

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through our payment providers)
• Driver's license or government ID for identity verification
• Emergency contact information
• Gate access logs and security footage

2. How We Use Your Information

We use the information we collect to:

• Process your rental agreement and payments
• Provide customer service and respond to inquiries
• Send important notices about your account
• Maintain security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Payment processors to complete transactions
• Service providers who assist our operations
• Law enforcement when required by law
• Collection agencies for delinquent accounts

4. Data Security

We implement appropriate security measures to protect your personal information, including encryption, secure servers, and access controls.

5. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

6. Cookies and Tracking

Our website uses cookies to improve your experience. You can control cookies through your browser settings.

7. Data Retention

We retain your information for as long as your account is active and for 7 years thereafter for legal and business purposes.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or through our website.

10. Contact Us

For privacy questions or concerns:
Monticello Self Storage
118 Jefferson St, Monticello, NY 12701, USA
Email: SullivanCountySelfStorage@gmail.com